We take pride in our “white glove” approach to meeting customer needs. All Pay-per-Use Plus customers and beyond are paired with a dedicated Client Success Team. Pods are carefully designed to offer a holistic solution to customer support. Each Pod includes a Communication Lead, an Operations Lead and a Technical Lead. This structure ensures that customers get both the breadth and depth of support that they’ve come to expect from Kochava.
Your Client Success Team is well-versed in both Kochava technology and the mobile ecosystem. Your Client Success Team knows your apps, goals and account history to ensure that you are getting the most value out of Kochava with respect to your specific strategy. This personalized support coupled with industry-leading expertise and thought leadership helps maximize your success.
Each customer has a personalized email alias to address their Pod with a single message, as well as each Pod member’s individual email & phone to ensure that you can reach your team when you need them. With Kochava, your success is our success!
Excerpted from Backflip Studios case study